Are your hearing aids suddenly not connecting to your iPhone? Although this doesn’t happen often, it’s usually due to having too many apps running in the background or a new/updated IOS from Apple. IOS updates/releases don’t just affect your hearing aid app, you may have noticed that it can also cause issues with your other apps as well. All of the companies with apps, including the hearing aid companies, don’t know what each IOS release/update will have until Apple releases it to the general public. We encourage people to wait at least two weeks before updating their iPhone as that usually gives the app developers enough time to make their apps compatible with the new/updated IOS. Luckily, if your hearing aids aren’t connecting, reconnecting to your iPhone is easy and quick!
Reconnecting Your Hearing Aids to Your iPhone
Try shutting down all of the apps that are running in the background (double-tap your home button and swipe up on the apps to close them) and then restart your phone, most times that’ll do the trick.
If closing your apps and restarting the phone doesn’t work, then try the following:
Unpair the devices:
Even if your hearing aids aren’t connecting to your phone, your app will still remember them so you need to unpair them before you can re-pair them.
1 – Settings > General > Accessibility > Hearing > Hearing Devices
2- Tap on the current hearing aids, scroll to the bottom and “Forget Devices”
1 – Turn the hearing aids off
Batteries: Open the battery doors
Rechargeable: Hold button down until the green light flashes 3 times, or place the aids on your charger
2 – Settings > General > Accessibility > Hearing > Hearing Deceives
3 – Turn the hearing aids back on
Batteries: Close battery doors so the phone will search for the aids
Rechargeable: Hold button down until the green light comes on, or take the aids off of your charger
4 – Under Devices, tap the name of your hearing aids
5 – Tap “Pair” when you see the pairing request on the screen (if you have two hearing aids there will be two requests – this could take up to two minutes)
6 – Pairing is successful/complete when there is a check mark next to the device names in the Hearing Devices page
7 – If you get an error message instructing you to “turn the Bluetooth on” when you open your hearing aid app, make sure that your Bluetooth is turned on for both your phone and for the hearing aid app (go to Settings, scroll down to find your hearing aid app, tap into it and turn the Bluetooth on)
Click here for a printable version of these instructions.
If you have any questions, please give us a call at 907.789.6780!